Contact and Support

For product support, billing questions, installation help, subscription assistance, or technical issues, contact:

TRESSO support may assist with:

• Installation issues and licensing questions
• Subscription access and billing inquiries
• Product functionality and supported platform integrations
• Technical troubleshooting

Support does not include:

• Social media growth consulting or marketing strategy
• Platform policy appeals or creator business coaching
• Recovery of deleted local files
• Third-party platform moderation disputes

TRESSO relies on third-party services including Instagram, YouTube, and related APIs. Those services may change APIs, restrict functionality, modify authentication requirements, remove integrations, experience outages, suspend accounts, or delay publishing operations. TRESSO cannot guarantee uninterrupted compatibility, exact publishing timing, or continuous third-party platform availability.

TRESSO is operated by a small independent software team. Response times may vary depending on support volume, issue severity, platform outages, holidays and weekends, and third-party incidents outside of TRESSO's control.

To report suspected security issues or vulnerabilities, contact:

Please include steps to reproduce the issue, relevant screenshots or logs, device and operating system information, and application version where possible.

For legal notices, copyright complaints, DMCA requests, or compliance matters, contact:

Refund requests should include the purchase email address, transaction information, and description of the issue.

See the full Refund Policy for eligibility details.

TRESSO reserves the right to restrict, suspend, or refuse support access in situations involving harassment, threats, fraudulent activity, chargeback abuse, platform misuse, copyright violations, or repeated policy violations.

While TRESSO makes reasonable efforts to assist users, support availability and issue resolution timelines are not guaranteed. Certain issues may depend on third-party APIs, external platform systems, operating system environments, user device conditions, network connectivity, or unsupported configurations.

This Contact and Support page may be updated periodically. Continued use of TRESSO after updates become effective constitutes acceptance of revised policies.