Get Help With TRESSO

For the fastest technical support, submit a ticket from inside TRESSO. Your account and relevant diagnostic details are included so the issue can be investigated accurately.

Submit a Support Ticket
Submitting a support ticket from inside TRESSO A support ticket is created inside the TRESSO app with an issue description, the account and system diagnostics automatically attached, and a submitted confirmation.

Technical support

Open the TRESSO application and go to Settings → Help and Support, then choose Create Support Ticket. Describe what happened and send the ticket directly from the app.

1

Open TRESSO

Launch the desktop app on the computer where TRESSO is installed.

2

Open Help and Support

Go to Settings, then the Help and Support tab inside TRESSO.

3

Create your ticket

Choose Create Support Ticket, add a subject and description, then send it straight from the app.

Submitting from inside TRESSO securely includes the account and system details needed to investigate the issue. This reduces back-and-forth and helps support identify the problem faster. Not installed yet, or TRESSO will not open? Open a ticket from the form below.

Submit a Support Ticket

Open a ticket

Cannot open TRESSO, still installing, or have a question before you buy? Fill out this ticket. It goes straight into our support queue with a tracking number, and we reply to the email you provide.

Do not include passwords, platform login credentials, access tokens, or full payment information.

How tickets work

Include your account email, a clear description, and any error message. Every ticket opened here or from inside TRESSO gets a number, is tracked, and is answered by email.

We reply to the email you provide. Never send passwords or full payment details.

For a privacy or data request (access, export, correction, deletion, restriction, objection, or to withdraw consent), choose "Privacy request" above and use your purchase email address; verified requests are handled within one month (extendable by up to two further months with notice). To report a security issue, open a ticket with the subject line "Security Report".