Help and Guidance

What to send support.

A Support Report is the fastest way for us to help. It captures the details we need to diagnose a problem — without exposing anything sensitive. Here is how to create one and what it includes.

Private by design: A Support Report contains no passwords, no tokens, no license key, and no video content. It is safe to paste into an email.
Create your Support Report
1. Copy it from TRESSO
  1. In TRESSO, open Settings > Help and Support.
  2. Click Copy Support Report. TRESSO copies the report to your clipboard.
2. Paste it into an email
  1. Start an email to support@tressohq.com and paste the report into the body.
  2. Add a sentence about what happened and what you already tried, then send.
What the report contains
The details we use to help
  1. Your app version and Windows (OS) version.
  2. Scheduler status — whether it is on or off.
  3. Connection statuses for each platform.
  4. Recent failed-post reasons, so we can see exactly what each platform reported.
Make it easy for us to help
Send the report to support@tressohq.com and include:
  • Which post and which platform had the problem
  • What you already tried (for example, a reconnect)
  • Your purchase email
Open a Support Ticket