What this does
A Support Report captures what someone helping you needs to know about your TRESSO, so you do not have to describe it.
How to use it
- In TRESSO, open Settings, then Help and Support.
- Choose Copy Support Report. It goes to your clipboard.
- Paste it into an email to support, and add a sentence about what happened and what you already tried.
What you'll see
The report carries your app and operating system version, whether the Scheduler is on, the state of each connection, and the reasons behind any recent failed posts.
Good to know
It contains no passwords, no access tokens, no license key and none of your video. It is safe to paste into an email.
Saying which post and which destination had the problem, and roughly when, gets you an answer faster than the report alone.