Help and Guidance

Fix it yourself first.

Pick your issue below. Each path is two steps: try the guide, then email support if you are still stuck.

How this page works: Guidance links take you to one walkthrough. Support always means email support@tressohq.com - not another page.
Choose your issue
Installing TRESSO
  1. Download the installer and follow the setup steps on the Download page
  2. Still stuck? Email support@tressohq.com with your Windows version and any error message
License key missing or not working
  1. Open Account, enter your purchase email, and copy your license key
  2. Still stuck? Email support@tressohq.com from the same address you used at checkout
Connecting Instagram
  1. Follow the Instagram steps in the Connection Guide (professional account required)
  2. Still stuck? Email support@tressohq.com with the error and which step failed
Connecting YouTube
  1. Follow the YouTube steps in the Connection Guide
  2. Still stuck? Email support@tressohq.com with the error and which step failed
Queue, dates, or posts not going out
  1. Check queue order and dates in the Queue Guide - confirm platforms show Ready in Connections
  2. Still stuck? Email support@tressohq.com with the video name and what Failed shows in TRESSO
Importing a folder of videos
  1. Follow the folder import steps in the Queue Guide
  2. Still stuck? Email support@tressohq.com with your folder path and what TRESSO shows
Billing, payment, or cancel
  1. Open Account to find your license or open Stripe billing to update your card or cancel
  2. Refund or billing dispute? Email support@tressohq.com with your purchase email
Brand new - not sure where to start
  1. Start with the Getting Started guide - connect one platform, then queue your first videos
  2. Still stuck? Email support@tressohq.com and say which step you are on
Need support from a person?
After you try the guidance above, email us. Include:
  • Your purchase email
  • Which guide you already tried
  • The exact error message or screenshot
Email support@tressohq.com