Help and Guidance
Fix it yourself first.
Find your issue below and follow the guide. Still stuck after that? Reach us in one place at the bottom of the page.
Choose your issue
Installing TRESSO
Download the installer and follow the setup steps on the Download page.
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License key missing or not working
Open Account, enter your purchase email, and copy your license key.
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Connecting Instagram
Follow the Instagram steps in the Connection Guide. Professional account required.
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Connecting Facebook
Follow the Facebook steps in the Connection Guide. A Facebook Page is required.
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Connecting Pinterest
Follow the Pinterest steps in the Connection Guide.
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Connecting YouTube
Follow the YouTube steps in the Connection Guide. Sign in with your Google account.
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Connecting TikTok
Follow the TikTok steps in the Connection Guide.
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Connecting Threads
Follow the Threads steps in the Connection Guide.
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Queue, dates, or posts not going out
Check queue order and dates in the Queue Guide, and confirm platforms show Connected.
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Importing a folder of videos
Follow the folder import steps in the Queue Guide.
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Billing, payment, or cancel
Open Account to manage your subscription, update your card, or cancel. Refund eligibility is covered on our Refund Policy page.
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New to TRESSO?
Start with the Getting Started guide: connect one platform, then queue your first videos.
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Still stuck after trying the guide?
Open a support ticket and we’ll take it from there — every ticket is tracked with a number and answered by email. From inside TRESSO, a ticket includes your account and system details so we can investigate right away. Not in the app, still installing, or a question before you buy? Open a ticket on the web instead.
Do not send passwords, platform login credentials, access tokens, or full payment information.