Help and Guidance
Fix it yourself first.
The Help Center answers most questions. Still stuck after that? Reach us at the bottom of this page.
Find your answer
TRESSO Help Center
Every guide in one place - connecting each destination, scheduling, Brand Profile, results, and what to do when something goes wrong. Searchable, and always current with the version you are running.
Open the Help Center
Something stopped working
A destination asking to reconnect, a post that did not publish, a view count that will not appear - the troubleshooting guides are named by what you see on screen.
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Privacy, data request, or account deletion
Make a data request (access, export, correction, deletion, or withdraw consent) or delete your account and local data. Verified requests are handled within one month (extendable by up to two further months with notice).
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Still stuck after trying the guide?
Open a support ticket and we’ll take it from there — every ticket is tracked with a number and answered by email. From inside TRESSO, a ticket includes your account and system details so we can investigate right away. Not in the app, still installing, or a question before you buy? Open a ticket on the web instead.
Do not send passwords, platform login credentials, access tokens, or full payment information.