Help and Guidance

Activating your license.

TRESSO has no password and no sign-in. You unlock it with a license key tied to your Stripe subscription. Paste the key once and TRESSO stays activated on that computer.

Where your key lives: Your license key is in your purchase confirmation email from your TRESSO subscription. Search your inbox for "TRESSO" if you cannot find it.
Activate in two steps
1. Open TRESSO and find the license field
  1. When TRESSO first opens it prompts you for a license key. If you do not see the prompt, open Settings (or Account) to find the license field.
2. Paste your key
  1. Copy the license key from your confirmation email and paste it into the field, then confirm. TRESSO checks it and activates.
  2. Once active, you can connect platforms and start queueing.
Trial, active, expired
What each status means
  1. Trial — your 14-day free trial is running. Full access; your card is on file but has not been charged yet.
  2. Active — your subscription is paid and current ($29/month or $290/year). Everything works normally.
  3. Expired — the subscription lapsed or was canceled. Reactivate by updating billing so a valid key applies again.
If the key will not activate
Troubleshooting
  1. Use the same email you purchased with — the key is tied to that purchase.
  2. Confirm your subscription is active (not canceled or past due) in your billing portal.
  3. Paste the full key with no extra spaces. If it still fails, contact support below.
  4. Switching computers? See Move TRESSO to another computer.
Need support from a person?
If your key still will not activate, open a ticket and include:
  • Your purchase email (the address you used at checkout)
  • The status TRESSO shows (trial, active, expired)
  • The exact message you see
Open a Support Ticket