Help and Guidance

Move TRESSO to another computer.

Switching to a new Windows computer is straightforward — install TRESSO, activate it with the same license key, and reconnect your platforms. Here is the full move.

One license, your computer: Your license activates TRESSO on your computer. If you hit a device limit when activating on the new machine, contact support and we will reset it for you.
Move in four steps
Optional: free up the seat on your old computer first
  1. On the computer you are leaving, open Account and Billing and click Deactivate this device, then confirm. This removes TRESSO activation from that computer so the seat is free for the new one.
  2. Your scheduled posts, platform connections, settings, and videos on that computer are not changed — only the activation is removed. You can activate again any time with your license key.
  3. No longer have access to the old computer? Skip this — just activate on the new machine, and if you hit a device limit, email support to reset it.
1. Install on the new computer
  1. On the new Windows computer, follow Installing TRESSO to download and run the installer.
2. Activate with the same license key
  1. Open TRESSO and activate your license using the same license key from your purchase email.
  2. If activation reports a device limit, email support to reset it — see below.
3. Reconnect your platforms
  1. Open the Connections page and reconnect your platforms on the new machine — connections do not transfer between computers.
4. Bring over your videos
  1. If you keep local video files, copy your videos folder to the new computer so queued posts can find their files.
Need support from a person?
If your key reports a device limit, or activation will not complete on the new machine, open a ticket and include:
  • Your purchase email
  • That you are moving to a new computer and need a device reset
  • The exact message you see
Open a Support Ticket