Help and Guidance

Reconnect Facebook and Instagram.

If a post to Instagram or Facebook fails with a connection or permission error, the fix is almost always a quick reconnect. Meta access tokens expire on a schedule, so reconnecting every so often is normal.

Requirements: Instagram posting needs an Instagram professional account (Business or Creator) that is linked to a Facebook Page. When you reconnect, approve all requested permissions — skipping any one of them is the most common reason posting still fails afterward.
Reconnect in three steps
1. Open Connections
  1. In TRESSO, open the Connections page. Find the Instagram or Facebook card showing a connection or permission error.
2. Click Reconnect
  1. Click Reconnect on the Instagram or Facebook card. A Meta login window opens.
  2. Sign in to the Facebook account that manages your Page and Instagram professional account.
3. Approve all permissions
  1. On the Meta permissions screen, leave every permission turned on and confirm. If any are toggled off, posting will fail again.
  2. Make sure the correct Facebook Page and linked Instagram account are selected, then finish. The card should now show Connected.
Still seeing failed posts after reconnecting? See Why a post did not publish for the full list of causes and fixes.
Need support from a person?
If reconnecting does not clear the error, open a ticket and include:
  • Whether it is Instagram, Facebook, or both
  • The exact error message and which step failed
  • Confirmation that your Instagram is a professional account linked to a Page
Open a Support Ticket