Help Center

Refunds and cancellation

Cancelling in Manage Billing, what happens during the trial, and how to ask for a refund.

What this does

Explains how to cancel your TRESSO subscription yourself, and how refunds work.

How to use it

  1. In TRESSO, open Manage Billing. That opens your secure billing portal.
  2. Choose to cancel your subscription.
  3. You keep access through the end of the period you have already paid for.

Good to know

Cancel during the free trial and you are never charged. The card is only billed when the trial ends.

If you need a refund, email support from the address you purchased with and say what happened. The full terms are in the Refund Policy.

Consumers in the EU and EEA have a 14-day right of withdrawal, which applies in addition to everything above.