Help Center

Mobile Access

Check TRESSO's status from your phone, and fix a failed post from there when your phone can.

What this does

Mobile Access lets you check your TRESSO status from a phone, and fix a failed post from there. Your phone does not need to be on the same Wi-Fi. Nothing is shared until you pair a phone.

From a paired phone, unlocked with your PIN, you can see the Scheduler, upcoming posts, recent results, your connections and anything that needs attention. For a post that failed to one account, you can choose:

  • Retry now - this computer tries that account again straight away.
  • Retry at - you pick a time, and this computer tries that account again then.
  • Don't post to the account - this computer stops trying to post it to that one account. The other accounts on the post are not affected.

How to use it

  1. Open Mobile Access in TRESSO and choose Pair a Phone.
  2. Scan the QR code with your phone, or open the link. The code works once and expires in 10 minutes.
  3. Create your PIN on the phone. To change it later, choose Reset PIN.
  4. Bookmark TRESSO Companion on your phone.
  5. To stop, choose Remove next to the phone under Paired phones.

What you'll see

TRESSO Mobile Access page showing how to enable and control phone access
The Mobile Access page, where you pair a phone

Good to know

Your phone never posts anything itself. A fix you choose on the phone goes through TRESSO's server to this computer, which checks it and runs it while TRESSO is running. A request this computer has not picked up within 24 hours expires, and each request is deleted 7 days after it finishes.

Some fixes can only be done on the computer - reconnecting an account, importing a video again, a missed post or a restart. For those, the phone shows the steps to follow on the computer. TikTok posts are always fixed on the computer.

When a post fails, the email TRESSO sends gives the same guidance as the phone. If you have Mobile Access set up and the phone can fix that failure, the email has a Fix on your phone link that opens the post on your phone after you enter your PIN.

Your phone cannot upload videos, edit posts, reconnect accounts or control the Scheduler.

This does not move TRESSO into the cloud. Your videos, files and account logins never leave this computer. To show your status on the phone, TRESSO sends a short status summary (post titles, schedule and results, including why a post failed) to TRESSO's server. Mobile Access needs an activated licence and the Scheduler running.

If you do not need it, simply do not pair a phone.