Privacy Policy

1. Overview

This Privacy Policy explains how TRESSO collects, uses, stores, and protects information related to the TRESSO website, desktop software, subscriptions, support systems, and connected platform integrations.

TRESSO was designed around a desktop-first workflow focused on creator control, local storage, and minimal unnecessary data collection. By using TRESSO, you agree to this Privacy Policy.

2. Desktop-First Product Design

TRESSO is not a cloud-based video storage platform. Your videos, scheduling workflows, captions, drafts, publishing queues, and related content are intended to remain on your own computer unless you intentionally publish content through a connected platform. TRESSO does not operate a creator content warehouse or cloud media vault for your local video library.

3. Information We May Collect

Account and Subscription Information

• Email address, billing status, subscription tier, purchase history, license status, transaction identifiers

Technical and Diagnostic Information

• Application version, device type, operating system details, installation status, crash reports, error logs, diagnostic events, licensing verification data

Support Information

If you contact support, TRESSO may collect support emails, attachments you voluntarily send, technical screenshots, and diagnostic logs you choose to provide.

Platform Integration Information

When you connect supported third-party services such as Instagram or YouTube, TRESSO may store limited authentication and integration data necessary for publishing functionality. Connected platform functionality depends on official third-party APIs.

4. Local Storage and User Responsibility

TRESSO is designed so that core workflow data remains on your local machine whenever reasonably possible. You are solely responsible for your computer, device access, local backups, file recovery, antivirus protection, password management, physical device security, and internet connectivity.

TRESSO is not responsible for lost files, corrupted files, deleted media, hardware failures, compromised devices, or user-side security failures.

5. How Information Is Used

Information may be used to:

• Operate the software and process subscriptions and billing
• Validate active licenses and provide customer support
• Improve application stability and diagnose software issues
• Detect abuse or fraud and maintain operational security
• Comply with legal obligations and enforce Terms and policies

6. Payment Processing

Payments may be processed through third-party providers such as Stripe. TRESSO does not directly store full payment card information on TRESSO-controlled systems. Payment providers maintain their own independent privacy and security practices. See Stripe's Privacy Policy.

7. Third-Party Platforms and APIs

TRESSO integrates with third-party services including Instagram, YouTube, and related platform APIs. These services operate independently from TRESSO and may collect information under their own terms and privacy policies. TRESSO does not control third-party platform policies, API availability, platform moderation decisions, platform security practices, or third-party data handling.

8. No Sale of Personal Information

TRESSO does not sell personal information to advertisers, data brokers, or third-party marketing networks.

9. Limited Information Sharing

Information may be shared only where reasonably necessary to process payments, provide software functionality, support integrations, investigate abuse, prevent fraud, comply with legal obligations, enforce agreements, or protect rights, systems, or security.

10. Security and Operational Limitations

Reasonable administrative, technical, and operational safeguards are used to help protect information. However, no software, device, API, network, or transmission method can be guaranteed completely secure or uninterrupted. Users assume responsibility for securing their own systems and operational environments.

11. Data Retention

Information may be retained as long as reasonably necessary for operations, to comply with legal obligations, to resolve disputes, to enforce agreements, to prevent abuse or fraud, or to maintain financial and operational records. Retention periods may vary based on legal, operational, or security requirements.

12. User Rights

Depending on applicable laws, users may have rights to request access to, correction of, deletion of, or export of information, or to object to certain processing activities.

Requests may be submitted to support@tressohq.com - Subject: "Privacy Request". TRESSO may require reasonable identity verification before processing requests.

13. International Use

Users are responsible for complying with laws and regulations applicable to their jurisdiction, region, industry, and platform usage.

14. Children's Privacy

TRESSO is not intended for individuals under 18 years of age. TRESSO does not knowingly collect personal information from children.

15. Policy Updates

This Privacy Policy may be updated periodically. Continued use of TRESSO after changes become effective constitutes acceptance of the revised policy.

16. Contact

Questions regarding this Privacy Policy may be sent to support@tressohq.com.