Billing

Refund Policy

Last Updated: August 4, 2026 · Version 1.3

1. Overview

This Refund Policy explains how refunds, cancellations, subscription billing, payment disputes, and related requests are handled for TRESSO. By purchasing, subscribing to, downloading, or using TRESSO, you agree to this Refund Policy.

2. Subscription Billing

TRESSO subscriptions renew automatically unless canceled before the next billing cycle. By subscribing, you authorize recurring charges using your selected payment method until cancellation. Pricing, subscription structures, and included features may change over time. Any pricing changes apply prospectively and do not retroactively alter prior purchases.

2A. One simple plan Pricing During Rollout

TRESSO is currently offered as $29/month or $290/year. Pinterest, Bluesky, TikTok, YouTube, Facebook Pages, and Instagram professional accounts are live now. Threads is coming soon.

Your subscription renews automatically at $29/month or $290/year until you cancel. Cancel anytime.

If you cancel and later start a new subscription, or start a new subscription after One simple plan closes or full-platform pricing has opened, you pay the price in effect at that time, not the original One simple plan rate. Full-platform pricing will be $25/month for new monthly buyers after rollout, with a correspondingly higher annual price if annual remains offered.

2B. EU/EEA Consumers — 14-Day Right of Withdrawal

If you are a consumer resident in the European Economic Area or the United Kingdom, you have a statutory right to withdraw from your subscription within 14 days of entering into it, without giving a reason. This is in addition to your cancellation rights above and is not limited by the "Non-Refundable Situations" list.

Ongoing service and immediate start. TRESSO is an ongoing subscription service, not one-time downloadable digital content. If you ask us to begin the subscription immediately during the 14-day period, you can still withdraw within those 14 days; if you do, you may owe a proportionate amount for the service actually provided up to the date you withdraw. You lose the right of withdrawal only once the service has been fully performed, and only if, at checkout, you gave your express prior request to begin during the withdrawal period and acknowledged that you would lose the right once the service is fully performed, which we then confirmed to you on a durable medium (your order-confirmation email). If you do not ask us to begin during the withdrawal period, you keep the full 14-day withdrawal right.

How to withdraw. Send an unambiguous statement within 14 days to support@tressohq.com. You may use: "I hereby withdraw from my contract for the TRESSO subscription, ordered on [date], purchase email [email]." We will reimburse payments due without undue delay and within 14 days, using your original payment method, unless a deduction is permitted because you asked us to begin performance during the withdrawal period.

Nothing in this Refund Policy limits your mandatory consumer rights, including any legal guarantee of conformity for digital content and services under the law of your country of residence.

3. Cancellation

Subscriptions may be canceled at any time. Cancellation prevents future billing but does not retroactively refund prior charges unless otherwise required by applicable law. Access to paid features may continue through the remainder of the active billing period.

Annual plans may be canceled anytime. Canceling stops the next renewal, but your access continues through the end of the paid annual term. Annual payments are not prorated or refunded after the 14-day trial/refund window.

How to cancel (self-service, anytime - no email or phone call required):

Online: Open your TRESSO account page, sign in, and choose Manage billing to open the secure Stripe billing portal, then select Cancel plan.

In the desktop app: Open TRESSO, go to Account and Billing, choose Manage Billing, and select Cancel plan in the billing portal.

Cancellation takes effect at the end of your current billing period, and you keep access until then.

4. What TRESSO Is

TRESSO is desktop scheduling software that helps content creators organize and publish finished content using supported third-party platform integrations. TRESSO is not a guaranteed publishing service, a cloud hosting platform, a social media growth guarantee, or a replacement for third-party platform infrastructure.

Purchasing TRESSO does not guarantee audience growth, reach, engagement, monetization, publishing success, platform uptime, or continuous API availability.

5. Refund Eligibility

Refund requests may be considered for:

Duplicate charges or accidental multiple purchases
Verified billing errors
Technical failures preventing core product access
Subscription processing errors

Refund determinations are made at TRESSO's reasonable discretion unless otherwise required by law.

6. Non-Refundable Situations

Refunds will generally not be issued for:

Change of mind or failure to read product descriptions
Unsupported environments or user configuration issues
Internet connectivity problems
Third-party API outages or platform restrictions
Publishing failures caused by external services
Removed or moderated content
User misuse of the software or platform policy violations
Dissatisfaction with social media performance
Changes made by Instagram, YouTube, or other third-party platforms
Temporary outages outside of TRESSO's control

7. Third-Party Platforms

TRESSO relies on third-party APIs and external platform infrastructure. Those platforms may change APIs, restrict integrations, modify authentication systems, limit publishing behavior, suspend accounts, remove content, or disable features without notice. TRESSO does not control those systems and does not guarantee uninterrupted compatibility or publishing functionality.

8. Chargebacks and Fraudulent Disputes

Fraudulent chargebacks, payment abuse, unauthorized disputes, or intentional misuse of refund systems may result in license suspension, subscription termination, revocation of access, restriction of future purchases, or collection efforts where permitted by law. TRESSO reserves the right to dispute fraudulent chargebacks with supporting operational and transaction records.

9. Refund Request Process

Refund requests must include the purchase email address, transaction information, description of the issue, and reason for the request.

Send requests to support@tressohq.com - Subject: "Refund Request".

10. Processing Times

Approved refunds are generally processed back to the original payment method. Processing times may vary depending on the payment provider, financial institution, card issuer, and regional processing systems. TRESSO does not control external banking timelines.

11. Policy Updates

This Refund Policy may be updated periodically. Continued use of TRESSO after updates become effective constitutes acceptance of the revised policy.

12. Contact

Questions regarding this Refund Policy may be sent to support@tressohq.com.