Refund Policy
1. Overview
This Refund Policy explains how refunds, cancellations, subscription billing, payment disputes, and related requests are handled for TRESSO. By purchasing, subscribing to, downloading, or using TRESSO, you agree to this Refund Policy.
2. Subscription Billing
TRESSO subscriptions renew automatically unless canceled before the next billing cycle. By subscribing, you authorize recurring charges using your selected payment method until cancellation. Pricing, subscription structures, and included features may change over time. Any pricing changes apply prospectively and do not retroactively alter prior purchases.
3. Cancellation
Subscriptions may be canceled at any time. Cancellation prevents future billing but does not retroactively refund prior charges unless otherwise required by applicable law. Access to paid features may continue through the remainder of the active billing period.
4. What TRESSO Is
TRESSO is desktop scheduling software that helps content creators organize and publish finished content using supported third-party platform integrations. TRESSO is not a guaranteed publishing service, a cloud hosting platform, a social media growth guarantee, or a replacement for third-party platform infrastructure.
Purchasing TRESSO does not guarantee audience growth, reach, engagement, monetization, publishing success, platform uptime, or continuous API availability.
5. Refund Eligibility
Refund requests may be considered for:
- Duplicate charges or accidental multiple purchases
- Verified billing errors
- Technical failures preventing core product access
- Subscription processing errors
Refund determinations are made at TRESSO's reasonable discretion unless otherwise required by law.
6. Non-Refundable Situations
Refunds will generally not be issued for:
- Change of mind or failure to read product descriptions
- Unsupported environments or user configuration issues
- Internet connectivity problems
- Third-party API outages or platform restrictions
- Publishing failures caused by external services
- Removed or moderated content
- User misuse of the software or platform policy violations
- Dissatisfaction with social media performance
- Changes made by Instagram, YouTube, or other third-party platforms
- Temporary outages outside of TRESSO's control
7. Third-Party Platforms
TRESSO relies on third-party APIs and external platform infrastructure. Those platforms may change APIs, restrict integrations, modify authentication systems, limit publishing behavior, suspend accounts, remove content, or disable features without notice. TRESSO does not control those systems and does not guarantee uninterrupted compatibility or publishing functionality.
8. Chargebacks and Fraudulent Disputes
Fraudulent chargebacks, payment abuse, unauthorized disputes, or intentional misuse of refund systems may result in license suspension, subscription termination, revocation of access, restriction of future purchases, or collection efforts where permitted by law. TRESSO reserves the right to dispute fraudulent chargebacks with supporting operational and transaction records.
9. Refund Request Process
Refund requests must include the purchase email address, transaction information, description of the issue, and reason for the request.
Send requests to support@tressohq.com - Subject: "Refund Request".
10. Processing Times
Approved refunds are generally processed back to the original payment method. Processing times may vary depending on the payment provider, financial institution, card issuer, and regional processing systems. TRESSO does not control external banking timelines.
11. Policy Updates
This Refund Policy may be updated periodically. Continued use of TRESSO after updates become effective constitutes acceptance of the revised policy.
12. Contact
Questions regarding this Refund Policy may be sent to support@tressohq.com.