Help Center

My AI assistant cannot connect

The handful of things that stop an assistant reaching TRESSO, in the order worth checking.

What this does

Works through why an assistant is not reaching TRESSO. In nearly every case it is one of these things.

How to use it

  1. Confirm TRESSO is open and unlocked on this computer.
  2. ChatGPT: confirm the Tunnel ID and Runtime API key were pasted into TRESSO in full, that you used a Runtime key (not an Admin key), that your workspace is ticked on the tunnel, and that Authentication is No Authentication. Claude: confirm the TRESSO connection file was installed in Claude Desktop and approved.
  3. Close your assistant completely and open it again - most assistants only read their settings at startup.
  4. Return to TRESSO and choose Test connection.

Good to know

ChatGPT connects through a secure connection OpenAI hosts, and Claude needs the Claude desktop app. Other assistants must be able to reach an application running on your own computer.