Help Center

My post did not publish

The usual causes, in the order worth checking, and what TRESSO recorded instead.

What this does

Finds out what actually happened, per destination, instead of guessing.

How to use it

  1. Check whether the Scheduler was on at the scheduled time.
  2. Check whether this computer was awake then.
  3. Check whether the destination needed reconnecting.
  4. Open the record and read the outcome for each destination.

Good to know

Destinations that published stay published. If some succeeded and some did not, that is a partial result, and retrying contacts only the ones that need another attempt.

Already published means TRESSO has a confirmed published post for that video, so it will not schedule it again as if it were new - that is what protects you from posting the same video twice by accident. The message shows the account and date it was published to and a View in Archive button. To publish it again on purpose, open the post in Archive Vault and choose Create New Post.

Held: caption too long. When a caption alone is over one platform's character limit, that destination is held and the post's other destinations are scheduled as normal. The message names the platform and how far over it is. Customize that destination's caption, or remove it from the post.

A post cannot be edited or rescheduled while it is being published. Wait for it to finish, then open it again.

Having trouble?